Not Sure Where to Begin?Tell Us the Situation
Whether you are asking about home care, in-home nursing, rehabilitation therapy or medical escort, or still unsure which to start with, we review the situation and the family's arrangements first, then explain the options and the likely monthly cost.
Reach us whichever way suits you
Phone, WhatsApp or email all work. Share the basics and we will follow up in order during business hours.
9185 5217
The fastest way — a few details help.
Phone
9185 5217
Call us directly during business hours.
info@carelanehk.com
Best for detailed questions or documents.
Address
Unit B, 5/F, Free Trade Centre
49 Tsun Yip Street, Kwun TongServices are delivered at your home,
across Hong Kong. Meetings by appointment.
A little info makes our advice more precise
Nothing is required, but if you have the following on hand, we can understand the situation faster and give more practical direction and service-area arrangements.
Quick Prep Checklist
Having these makes the inquiry smoother (but you can always reach out first):
- Senior's situation — age, main health conditions and self-care level
- Discharge / follow-up docs — discharge notes, medication or appointments (if any)
- Preferred timing — the service times and frequency you have in mind
- Budget direction — a rough range so we can suggest suitable options
From inquiry to arrangement, four simple steps
A clear, no-pressure process. Reach out, we understand, and arrange assessment or service only when needed.
Tell us the basics and the service you're asking about via WhatsApp, phone or email.
We look at the senior's situation and your family's needs, then suggest a direction and workable options.
If needed, we arrange a nurse or therapist home visit to confirm the right scope of service.
Confirm service time, scope and fees, assign staff and keep following up on care.
What you may want to know first
Do I have to arrange service right after asking?
Is there a charge for making an enquiry?
Which areas do you serve?
How soon will I get a reply?
Home-Visit Service Areas
CareLane is home-visit based — nursing and therapy staff come directly to you, covering urban Hong Kong, Kowloon and most parts of the New Territories, so seniors and families avoid unnecessary travel. For remote or outlying-island areas, you're welcome to ask first; travel and arrangements can be discussed separately.
Start with one simple inquiry, and we'll help you arrange care.
Tell us the older adult's situation and your needs. We will follow up during business hours and explain suitable next steps. Phone / WhatsApp: 9185 5217